In the era of remote work, flexibility is king. In some industries, it could mean investing in a toll-free phone number so employees can work from home while customers can still call their business free of charge. For others, particularly dental and other health practices, AI chatbots can be an adaptable solution instead of hiring human agents to work in varying time zones. This is because they can broaden customer service and provide a better overall customer experience. Modern technology has brought about innovations in dental practices today. And how are AI chatbots changing practices? Let’s drill down!
An AI chatbot is a computer program that can chat with humans and manage conversations in real-time. AI chatbots work by identifying general keywords or processing inputs, which trigger them to produce an instant response. Today, businesses deploy chatbots to answer basic questions and grant simple requests to maximize customer service efforts. And with customers engaging with companies on many communication channels, an AI chatbot can optimize the flow of conversation across channels.
AI chatbots in the dentist’s office
AI chatbots have become an integral aspect of the patient journey for dental practices, allowing live staff to attend to more complicated interactions instead of answering repetitive questions and lower-level tasks. Then, if the automated assistant cannot answer a specific query, they can escalate these questions to one of your clinic’s staff. Modernizing the customer experience and automating routine processes helps dental practices save time and effort while allowing the staff to focus on other valuable work.
On account of maximizing productivity, incorporating a chatbot saves you from losing patients if your phone line is busy. It can chat with multiple patients at once and helps you generate more appointments to help expand your practice. Alternatively, suppose a potential patient visits your website to inquire about your dental services. In that case, an AI chatbot paves the way to browse real-time information about your practice and check price lists. Generally, you help save your patients’ time by automating standard processes such as this.
The advantages of AI chatbots on dental practices
AI chatbots can complement their human representatives, and this tool helps dental practices scale their business in the future. Here are some of the advantages AI chatbots offer for your dental practice:
One of the most significant advantages of AI chatbots is that your dental clinic can still serve your potential and existing clients by providing automated support even outside regular business hours. Since it is not humanly possible to have a dentist available to support patients at their beck and call, having an AI chatbot is the next best option. It’s an excellent way to nurture potential and existing clients 24/7 and provide even critical dental information regarding procedures, prices, and treatment options for their dental care. AI chatbots help your practice deliver a seamless customer experience, regardless of the time of day.
Automation saves money
AI chatbots are not merely an invaluable addition to dental practices because they enhance your overall customer service. As an efficient and massive time-saver tool, they also directly help your team. Your staff likely spends a handsome part of their day answering the phone and going back and forth managing appointments.
AI chatbots are cost-effective since they can handle repetitive tasks instead of having your employees do those. Your practice can increase productivity by automating frequent processes like appointment reminders. Furthermore, clients don’t need to wait in line before a staff tends to them, thus, empowering your team to focus their attention on higher-value work. Due to busy phone lines, long queues can no longer turn patients to look elsewhere for their dental needs.
AI chatbots are also effective for educating and informing your audience about all things dental. Instead of calling your office with common questions about your services, your website visitors can get straight answers to simple questions. People can get information by inputting inquiries, and you can link them to your blog posts bearing helpful information to them. Such self-service functionality allows your practice to provide dental help virtually without clients having to place a call. Your dental clinic’s staff can usually access contextual information, particularly when your AI chatbot is synchronized with your other digital tools. And if it has mobile apps, AI chatbots should work across all devices and web browsers.
Share detailed information about your dental practice’s services.
From teeth whitening to dental fillings to root canals, providing patients with complete information about your treatments improves the customer experience. AI chatbots can ask the user for details of their dental issues and suggest the treatment best suited to their needs. This way, users get an idea of the dental care they need, the prices, benefits, and potential side effects before committing to a particular procedure. AI chatbots can answer questions instantly while rendering more innovative overall digital experiences, guiding users along the customer journey, and increasing conversion within your dental clinic.
Since their underwhelming inception, AI chatbots have come a long way in the digital world. And indeed, they are changing the dentist’s office for the better. Far from disappointing and frustrating potential clients, today’s website AI chatbots keep potential patients visiting your site for helpful information and elevate your practice. Thanks to the advances in machine learning and natural language processing, AI chatbots are improving more at pulling data from across knowledge bases and interacting with people to process their requests. In the future, it might even be possible for dental practices to program chatbots to understand tricky questions, give the most suitable answers, and carry out more dynamic conversations with potential and existing patients.
Growth99 is home to digital marketing experts with years of experience in various mainstream digital strategies. Learn more about our team and how we can help elevate your practice by giving us a call today!