Fed up with bad reviews It is extremely important to manage a very successful high-profile reputation for your medical spa practice! Please know that anytime a consumer is thinking about altering or enhancing their quality of life with their body they will be exploring your reputation online. The Growth99 organization has a tremendous influence and robust tool offering you can explore to consistently create a process to collect a tremendous amount of high-quality authentic reviews instead of bad reviews for your Med Spa. However, we do understand that pleasing 100% of your clients in the Medical Spa space can be a challenge. In this quickly changing landscape and Industry there are a lot of moving parts where something can potentially not go as planned when conducting services for your Aesthetics business. Growth99 is here to help when it comes to dealing with bad reviews online.
In the event that you happen to see bad reviews on Google, it is extremely important that you respond to all of your reviews in a very professional manner. When consumers are looking for a Medical Spa to visit online they will be looking at your overall reviews, and how you have personally responded to bad reviews for your MedSpa. Be sure to take your time and respond with how you would enjoy having them back in your medical spa and serving them at the highest quality standards possible. It’s not “if” you receive a bad review it’s just a matter of “when” you receive bad reviews, and it’s essential that you handle it appropriately for your Medical Practice. When dealing with clients and services that have been rendered always know that you have to side with the customer even though it may not feel right. Make sure to take a step back and one more breath before you respond to bad reviews for your MedSpa. Do not respond out of emotion this will only cause you issues down the road for other potential consumers. Always respond with empathy, sympathy, and do not get in a resolution format online. After you respond to the negative review for your Medical Spa, take action in be sure to follow through and overserve them. Statistics show that you can actually convert a one-star review for your MedSpa into a 5-star review and increase overall referrals by responding in a sympathetic way and taking action to assist them. Here at Growth99, we are here to help with all things including online reviews and we are here to help with a bit of advice on how to deal with a bad review.
