Jennifer Gibson is the Senior Director of Customer Success at Growth99, where she leads the teams that partner with aesthetic and wellness practices to turn their marketing investment into measurable growth.

Jennifer has spent more than fifteen years inside the aesthetic and elective care industry, including thirteen years at Nextech Systems, the leading practice management and EHR platform for plastic surgery, dermatology, and ophthalmology, where she built the customer success organization from the ground up and helped guide the company through a $1.4 billion sale.

Before her leadership role, she spent years selling and supporting technology directly to plastic surgeons, dermatologists, and med spa owners.

Caring for the customer is not a job function for Jennifer, it is who she is, and it shows up in everything from how her team runs a business review to how she talks about the practice owners she has known for over a decade.

Based in Tampa, Florida, Jennifer lives with her three dogs and writes about what separates the practices that grow year over year from the ones that stall, and what it takes to build a patient experience worth choosing.