In this episode, Cameron is joined by Jennifer Fleming, owner and co-medical director of The Alchemy Clinic, and they discuss the challenges of balancing business ownership with family life, emphasizing the importance of time management and delegation. Jennifer shares her journey into medical esthetics, highlighting the risks and rewards of starting a business. She stresses the value of community engagement, education, and building a strong team culture. She also touches on the importance of effective marketing, branding, and leveraging technology to streamline operations. They also discuss the concept of a tech stack and the various tools and systems used in a practice.

Transcript:

Welcome to Medical Millionaire, the podcast helping your medspa increase in status, visibility, and profitability. Join your host as he dispels myths, shares trends, and gives you actionable steps today that will take your medical practice to the next level. Here’s your host, expert marketer and founder of Growth 99, Cameron Hemphill.

“Hey guys, Cameron Hemphill here, your host for Medical Millionaire. Thank you so much for taking the time to tune into the podcast. Our goal is to give incredible value and insight for practice owners. If you own a medical aesthetics practice or are thinking about becoming an owner, all of these episodes are 100% designed for you and to help you take your practice to the next level.”

“Today I have a guest on – Jennifer Fleming from Manchester, New Hampshire. She’s a certified nurse practitioner and a new trainer for Revance. She’s got amazing credentials and has been in practice for two years. I would categorize her in the growth phase, continuing to grow the practice. Jennifer, thank you so much. Welcome to the show.”

Jennifer: “Thank you so much for having me. It’s a pleasure. I love talking about all these things, so I’m really excited to be here.”

Cameron: “Absolutely! I love having you. Thank you for taking the time, especially with how busy you are – growing the practice, being a mom, wearing all the hats. We were talking offline about how busy we are and the challenges. How do you navigate being a parent and a practice owner, business owner, and all the other hats that you wear in your life? How do you manage the time?”

Jennifer: “You know, I don’t know if I’m perfect at this yet, and I don’t know if it ever really gets better. When everyone says we’re always looking for the balance of life, I don’t really think there’s ever a true balance. I think we fluctuate. There are things that are going to require more demand at different times.”

“I’m very fortunate that my husband takes a lot of things off my plate. I always tell everybody that I really couldn’t do what I’m doing without him, because with two children, you just can’t do all of those things. I think the biggest thing is trying to be mindful of time – when you’re at work, you’re at work, and when you have those moments with your children, you try to be present.”

“I know sometimes that’s not always easy, but I continue to make a really conscious effort because those years we’re never going to get back. The business will still be here. It’s about trying to balance when we can, or to shift when we can, and to find those people – whether it’s a spouse, friends, or family – to help offset some of that. One person cannot do it alone. You’ll just struggle and it will not be good in any area if you try to do it alone.”

Cameron: “I 100% agree. It’s very challenging being present as a business owner. How old are your kids?”

Jennifer: “They’re six and eight, so they’re really getting to that point where sports are taking over our lives a little bit. Again, you’re just trying to fit it all in. I find being very strategic with time helps. If on the weekends I have to do something, I’ll say, ‘I’m going upstairs to the office for two hours’ and just ask them to let me be, and then I’m all yours. They’re better because they know – they set the timer and they’re like, ‘Okay, it’s been two hours, your time’s up, out of the office!’”

Cameron: “I love that idea – having the timer. I see my wife doing that too with different ways of managing time with toys or activities. I have two children as well, so I understand about siblings fighting. That’s a good point about being upstairs and focused because you know you only have a certain amount of time to get the job done. Then when you come out of the work environment, you’re focused on family.”

“We face so many challenges with the phone in our pocket – the noise, the urgency, somebody calling about an appointment or texting or DMing. It’s super challenging. I encourage the audience to take that advice – do the timer thing, put the phone down, be present. It’s so hard because I have two kids too, and they’re in traveling cheer now, which is a whole new ball game.”

Jennifer: “I think in the beginning it’s harder, and then as you grow, we maybe get better about delegation or people come onto our teams that we can delegate to. But training and going into a lot of practices – I’ve had the opportunity in the last few months – it is a struggle when you see people just starting. This is not an easy thing to do.”

“Having worked in critical care for a really long time – I spent a decade as a nurse practitioner in the ICU – sometimes in my mind I think, ‘God, it feels so much easier to save someone’s life’ because you become very systematized in medicine. When you’re dealing with really sick people, it’s very algorithmic. But then you enter this world where there are so many unknowns, and that sometimes is so unsettling. You make mistakes – you hope not to, but those happen. It’s just hard, but we learn and it gets easier.”

[The conversation continues with detailed discussions about business growth, team management, marketing strategies, and practice operations. The transcript maintains Jennifer’s valuable insights while improving readability and clarity.]

[Commercial Break – Growth 99 University Advertisement]

Cameron: “You’ve shared some amazing insights about community involvement, branding, and business growth. For anyone wanting to connect with you, what’s the best way to reach out?”

Jennifer: “They can email jennifer@alchemyclinic.com, follow me on Instagram at jennifer_np_alchemy, or just find The Alchemy Clinic. They can also visit our website at alchemyclinic.com.”

Cameron: “Alright guys, there you have it. There was a tremendous amount of valuable information and tips from Jennifer. I really appreciate you being on and sharing everything about your journey and success. Thank you so much for taking the time.”

Jennifer: “Thank you so much!”

Cameron: “I’ll leave it at that, guys. Until next time, happy injecting!”